Destination
Country:
Terbesar di SE Asia
Situs Pemesanan Perjalanan Darat dan Laut & Wisata TERBESAR di Asia Tenggara
(Bus, Kereta, Mobil, Kapal, Tur lokal – Singapura, Malaysia, Indonesia, Thailand, Brunei, Taiwan)
Negara Tujuan

Frequently Asked Questions

Ticket-Related
1. How can I get a coach ticket/invoice after booking a seat online?

After buying online at www.easybook.com, you will receive an order summary via email from us. This order summary will serve as the e-ticket/invoice too and it will be used when you check in to exchange for a boarding ticket on the departure date. If you do not receive the email, you may login to membership => view booking history => select departure date, click invoice to print it out. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.

2. Can I just take my Order Summary straight to the bus and board?

It depends on the bus company and pick-up location.

Your order summary will clearly state where you need to go for pick-up. Once you arrive at the stated location, if there is a counter there with a unit number corresponding to that on your order summary, you will need to go to that counter to exchange your order summary for a boarding pass or a bus plate & platform number. Show this boarding pass to the bus driver as you board the bus.

If your pick-up location does not have a counter, and is, for example, a taxi stand, then you may show your order summary (electronic OR printed paper version) to the bus driver as you board the bus.

3. Do I need to print out my order summary?

You may either print out your order summary or have it ready to view on your phone/tablet. Either a paper version or an electronic version of your entire order summary is acceptable, as long as the bus counter staff/bus driver can view it clearly.

*If you are planning to show you order summary electronically, make sure that the entire order summary (3 -4 pages) are able to be viewed on your device.

4. Can I change my coach ticket date and time?

Tickets once sold are confirmed NOT changeable in any circumstance. You may still email to us at enquiry@easybook.com to request to change the departure date and time of your coach e-tickets / order summary. You can only change your e-tickets to those tickets that belonged to the same coach company of your original tickets. However, by no means, the change request will be successful each time, this is always subjected to the coach side's decision.

5. Can I get a refund for cancellations?

No cancellation or refund is allowed.

6. Can I check availability and fares without actually purchasing a ticket?

Yes. You do not need to pay or provide your credit card details to check availability and fares. We only require your payment details if you choose to complete a booking.

7. What should I do if I forgot my password?

If you’ve forgotten your password, click ‘Forgot Password’ on the login page. Then enter your email address. Your password will be sent to your Easybook registered email address.

Please check your spam folder if you do not find it in your inbox.

8. Can I give the ticket to my friend?

Yes, you can do so. But you need to change the passenger's details to the one who is boarding the coach. You may log in to membership => View Booking History =>choose the departure date => click Edit to change the passenger's details.

9. I have lost my invoice, can I get a replacement?

You can re-print them from the email or the membership page by following the steps in question 3 or 4 above. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.

10. Can my friend buy the coach ticket for me?

Yes, your friend can buy the ticket for you. He/she just have to fill in your particulars in the passenger's details section. Then your friend can email you the order summary and you are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies. If your friend fills in with his/her own details, then your friend has to be present on the departure date to collect the ticket on your behalf.

11. Is there a transaction fee/admin fee?

We do charge a minimal transaction fee / admin fee. But occasionally during promotion, we also offer zero admin charges on selected bus trips at Easybook.

12. Should the child require a seat?

Any child who is 2-year old and above has to buy his/her own seat ticket.

13. Where is the pick-up point?

All details are shown in the second column of the order summary/invoice. The pick-up point address and drop-off point address are shown in the second column of the table.

14. How long before the actual departure date can I book my ticket?

Ticket is open for sales usually 6 - 8 weeks in advance.

15. Cannot find coach schedule?

Please select the [ORIGIN], [Any Sub Location] and [DESTINATION], [Any Sub Location] to see more results. If 'No trips records' shown, that means the selected trips are fully booked.

16. How do I get to know if there is any delay or changes on the trip?

We / bus companies might call or email to inform you if there is any delay or changes, please make sure that your contact number and email are correct, so that we can contact you successfully.

17. Promotion and discount?

Please refer to our Promotion page.

18. Can I enjoy two or more promotions/discounts on one purchase?

No, you can only enjoy one discount/promotion at a time. Promotions, offers and discounts cannot be used in conjunction- only one is applicable at a time.

19. Why I cannot get certain searched schedules from the website but when I call the counter they said the particular trips are still available for sales?

Some trips are not opened online but offline are available, then you need to go to the coach counter to buy them.

 

Payment-Related
1. What payment methods are available when booking online at Easybook.com?

Easybook.com offers a variety of payment methods and the options available to you will depend on the country that your booking departs from and the amount of time left before you depart.

You may be offered one or more of the following payment options:

  • Credit card (Visa, MasterCard)
  • Debit Card (Visa, Mastercard)
  • PayPal
  • Real-time or online bank transfer
  • 7- Eleven (Malaysia, Klang Valley Area only)
  • AXS Payment Machine (Singapore only)

Since we have different payment options from different countries, we would ask that you check during the booking process what payment options are available to you. If your desired payment option is not shown, it may not be available for the country that you are departing from, or there may be too little time left before departure.

2. While making payment, the website hanged and I don't know whether my payment was successful or not. What should I do?

Check your membership email at www.easybook.com to check if your order summary is there.

If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you on the day itself.

3. I have made the payment, but have not received the order summary. What should I do?

1st scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

Check your spam folder to see if it is there.

Check your membership email at www.easybook.com to check if your order summary is there.

If it is not there, please enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you within the day itself.

2nd scenario: You didn't receive any email from us despite making the payment.

Please take a screenshot of the successful payment done (with your respective bank), attach in the email and mention the bus trip purchased, travelling date & send it to enquiry@easybook.com.

4. Is my credit card information secure?

Yes. Easybook.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to the Easybook.com server.

 

Others
1. Will the coach wait for me if I turn up late?

Our coaches will leave on time and cannot wait at the expense of other passengers. Please turn up at least 30 minutes before departure.

2. Would there be stops made along the journey?

Usually the coaches will stop one or two times along the way for toilet or refreshment break depends on the length of the journey. If you have any urgent matter to have the coach to pull over you may just tell the driver.

3. How long is the journey?
  • Singapore to Tioman (Mersing) - Approximately 3 hours.
  • Singapore to Malacca - Approximately 3 hours.
  • Singapore to Seremban - Approximately 4 hours.
  • Singapore to Kuala Lumpur - Approximately 5 hours.
  • Singapore to Genting Highland - Approximately 7 hours.
  • Singapore to Cameron Highland - Approximately 7 hours.
  • Singapore to Pahang - Approximately 8 hours.
  • Singapore to Terangganu - Approximately 12 hours.
  • Singapore to Penang - Approximately 10 hours.
  • Singapore to Kedah - Approximately 12 hours.
  • Singapore to Hadyaai - Approximately 13 hours.
  • View all trips duration
  • PS: Arrival times may be 30 minutes earlier or later depending on traffic conditions.
4. Can I smoke on board?

The coaches are all non-smoking coaches.

5. What are the contact numbers of each coach operator?

Please refer to our Contact page.

6. What are the coach types available?
  • Super VIP Merchant
  • Super VIP (26/28-Seater)
  • 44 seaters
  • Double Decker
  • NEW K-CLASS-DBL
  • Snoozer 21 seaters
  • Super VIP 18 seaters
  • Exclusive Single Deck
7. What details needed to charter a whole coach?

Following details needed:

  • Number of People
  • Departure location (address)
  • Destination
  • Departure date & time
  • Returning date & time

Please fill in the form here.

PS: Price is dependent on the departure date i.e. on peak season or low season, one way or two ways, whole day exposure, etc..

8. Do I need a visa to visit Malaysia?

Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min.

For more information, you may log in to:

Ministry of Foreign Affairs

PS: the info above are subjected to changes from time to time.

9. How do I check in my luggage? Luggage size? Additional charge for luggage?

Maximum 15kg (60cm x 20cm x 55cm), you may put your luggage at the luggage compartment below the coach or above your seat. It is your responsibility to ensure that your luggage is loaded onto the coach that you are boarding.

10. Do I need to unload the luggage at the custom? If yes, at which custom do we need to unload and which we do not?

When you are going out from Singapore to Malaysia, you have to leave your luggage in the coach at Singapore custom but must unload your luggage at the Malaysia Custom for scanning; If you are coming in from Malaysia to Singapore, you will leave your luggage in the coach at Malaysia custom but must unload your luggage at the Singapore custom for scanning. The coach driver will instruct but sometime you might miss the instruction in case.

11. What things are forbidden to bring in to Singapore?

Please refer to the ICA website.

12. Do you use second link or the causeway?

Depends on the coach company. Most of them are using 2nd link, unless those pick-up point are nearer to the north such as Kovan Hub.

13. Tour Package?

Please refer to our Coach Package page. You can also book Attraction Tickets and Hotel Rooms separately.

Ticket-Related
1. Where can I get the train fare and timetable information?

You can get the fare and timetable information from our website at www.easybook.com

2. Why are there no tickets available on the date I wish to travel?

Depending on the weekends or festive season in Malaysia, there could be a peak in purchase or all the tickets are sold out.

3. Can I make a group booking?

Yes, you can make a group booking.

4. How do I know my booking is confirmed?

An order summary from Easybook will be emailed which serves as a notification that your payment was successful.

A second, final email will be sent to you. This is the E-ticket that you should take with you (soft or hard copy) to the train.

5. Do I need to go to the KTM counter and show the E-Ticket received?

No, you don't need to show the E-ticket at the counter. You may go directly to your respective coach train.

6. Do I need to print out the e-ticket?

You may either print out the ticket, or save as PDF in your smartphone. If you intend to show the E-ticket on your phone, make sure that the entire (all pages) E-ticket is viewable.

7. Can I book tickets/register from outside the Malaysia?

Yes, you can book and register outside of Malaysia. All you need is a stable internet connection to do so.

8. Can I change my ticket?

No. Once booked, tickets are strictly non- changeable and non-refundable.

9. What should I do if I have not received my e-ticket before departure date?

Please check your spam folder first.

If it is not there, please email enquiry@easybook.com ASAP.

 

Others
1. Can I get assistance at the train station?

Yes, you can get it from the train station personnel on duty or the nearest train station management office.

2. What happens if I lose my property on one of your trains/at one of your stations?

If that happens please contact the nearest train station personnel available or the train station management counter.

General questions
1. Can I cancel or change my booking and get a refund?

No. Bookings are strictly non-refundable and non-changeable.

Please check the car booking information carefully before check out. Car rental purchases are final and are not refundable or changeable. Duplicated transactions are also not refundable because duplicated transactions block other customers from renting a specific car. There will be no refund for any unused or partly used services.

2. What driving license do I need?

Check that your driver’s licence is valid and check whether your nationality requires an international license to be able to drive in your desired destination.

An international license is preferred for non-Malaysian citizens wishing to drive in Malaysia.

3. Which car rental companies work with Easybook?

Easybook works with 80+ renowned car rental companies to provide you with the most choice when booking your rental car. We are always partnering with new companies to offer you more choice.

When you book your car at Easybook, you will see the car rental company name, car brand, and car type in the search results.

4. Where can I found more information about the car such as a picture, seat capacity, etc?

Please click on the company link on the search result page to find out more information about the selected car.

Please note that the car pictures are for display purposes only. Some companies upload the actual picture of their car but some companies will upload a picture that’s an approximate representation. Car rental companies carry many different car models and as they continually upgrade their fleets, your actual rental car may be similar but not identical to the one pictured.

The seating and luggage capacity for each car should be used as a guide only.

5. How do I select the right size and type of car for my needs?

On the search result page, click on the ‘View’ button to find more details about the car.

You will see the car’s gear type, its daily price, the car company that manages it, whether it comes with air-con, whether a chauffeur is available, and the number of seats it has.

6. What types of vehicle are offered by Easybook?

Easybook offers various types of vehicle to suit your needs, such as Hatchback, Sedan, MPV, SUV, Van and Luxury cars. Vehicle availability varies by agency and location.

When you search for your location, you will see a list of vehicle types available.

7. Why can’t I find any available cars for the date I wish to travel?

The availability of cars may be limited during peak seasons, such as public holidays etc. Nevertheless, it is advisable to book your car rental a few days in advance to avoid disappointment.

8. In which states can I find car rental service?

Easybook offers car-pickup at various locations across all states in Malaysia, including KLIA, Sabah and Sarawak.

You can select the preferred sub-location for pick-up within the state.

Once you have selected your car and have proceeded to the customer details/payment page, you can key in your exact preferred car pick-up and return locations in the field boxes.

9. Do cars come with chauffeur?

You can check whether the car comes with a chauffeur by clicking the ‘View’ button on the search result page.

If a chauffeur is not available, you may still to request for one by emailing enquiry@easybook.com and we will do our best to allocate you a chauffeur.

10. Can I earn easiPoints on Car Rental purchases?

No, not at this time.

 

Car pick-up/return
1. How do I collect my rental car?

The car company will contact you with details of how to collect your car within 48 hours of booking confirmation, so please ensure your contact details (phone and email) are correct before placing an order. You will also find the car company’s contact details in your order summary email, should you need further clarification from them.

Usually, the car rental company will deliver it to you at your specified location, such as hotel, airport, bus terminal, train station.

2. Can I book same-day car rentals?

Yes.

3. Can I return the car at a different location or state?

This depends on the particular car company. Each company’s policy will vary. However, all companies allow the car to be returned to the exact pick-up location.

Some car companies allow the car to be returned at a different location/different sate but a surcharge may be applied. To avoid any doubt, read the T&Cs of the car rental company on the Payment page before you click on the ‘Pay Now’ button.

4. Do the pick-up and drop-off locations have to the same?

Not necessarily. They can be different, subject to the particular car rental company’s policy.

Some car companies allow the car to be returned at a different location/different sate but a surcharge may be applied. To avoid any doubt, read the T&Cs of the car rental company on the Payment page before you click on the ‘Pay Now’ button.

5. Can I book one-way car rental?

Yes, you may book a one-way car rental and return it at the same location.

6. Can I change my drop-off location after I pick up my car?

You will have to contact your car rental company directly to see if they can modify your drop-off location. You can find their phone number in your order summary.

Any changes to your reservation may result in extra charges by the car rental company.

7. Can I return the car early to get a partial refund?

You would need to contact your car rental company directly to check their policy. You can find their phone number in your order summary.

 

Insurance-Related
1. Is insurance included?

No, insurance is not included. However, most car rental companies offer Collision Damage Waiver to reduce the customer’s excess liability. Please read the T&Cs of the car company carefully.

Notwithstanding this, it’s advisable to purchase travel insurance. Easybook shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage loss, personal accident, injury or illness.

2. What if I damage my car?

If you have travel insurance, check if it covers the damage. You may have to file a police report.

 

Payment-Related
1. How can I make payment?

It depends on the currency & location. We support many popular payment gateways for your convenience, such as credit card and PayPal. At the checkout page you will see the payment options available to you.

2. Can I make a partial payment online and pay the remaining at car pick-up?

It depends on the car company. Some car companies will require this payment method. It will be clear upon checkout if the company requires you to pay in this way.

If so, you would need to make a certain percentage of the payment on Easybook.com, and then pay the remaining amount upon the pick-up of the car.

3. How will I know if my payment has gone through?

Your will receive an Order Summary in your email that shows your booking confirmation.

If you do not receive your Order Summary email more than 15 minutes after booking, please email enquiry@easybook.com.

4. I made payment but didn’t receive my order summary.

If after 15 minutes, please email enquiry@easybook.com and also check with your bank to see if the payment was successful or not.

 

Mileage-Related
1. Is unlimited mileage included?

It depends on the company. Check the T&Cs in your order summary email. If nothing is stated, the mileage should be unlimited.

2. What if I have limited mileage and I go over the limit?

Please check the T&Cs in your order summary email. Usually, you will have to pay back the extra mileage that you have used.

Ticket-Related
1. Can I cancel or make changes to my booked ticket?

Bookings are non-refundable and cannot be amended.

However, in the case that the ferry company cancels the trip, your ticket will be refunded.

2. How do I book?

On www.easybook.com/ferry, select your departure/arrival points, dates and times, and number of pax.

Then on the results list, select your desired trip and choose your seats (if applicable).

Enter your personal details and proceed to payment.

After your payment is successful, we will send an order summary to your email.

3. Do I need to print out my order summary email?

You can either print out your order summary OR download it on your mobile device and have it ready for viewing at your departure point.

You would need either a soft or hard copy to show at departure point.

4. At what time must I check-in for the ferry?

We recommend you check-in with your passports and a copy of your order summary, and collect boarding passes at least 1 and a half hours before ferry departure time.

5. Do children under 2 years old need to pay for a ticket?

Yes, children aged 0-2 years old need a ferry ticket.

 

Payment-Related
8. What currency can I pay in?

You can pay with either Malaysian Ringgit (RM) or Singapore Dollar (SGD).

9. What payment options are available?

You may pay by Visa or Mastercard, eNets, or PayPal.

10. While making payment, the website hanged and I don't know whether my payment was successful or not. What should I do?

Check your membership email at www.easybook.com to check if your order summary is there.

If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you on the day itself.

11. I have made the payment, but have not received the order summary. What should I do?

Please note that it may take up to 30 minutes for your order summary to arrive in your order summary inbox.

Don’t forget to check your spam folder.

Scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

Check your membership email at www.easybook.com to check if your order summary is there.

If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you within the day itself.

 

Others
1. Is travel insurance included?

No. We recommend you purchase your own travel insurance.

2. What is the luggage allowance per passenger?

It would depend on the ferry company you are travelling with. Please check the T&Cs of the ferry company on their website.